We dispatch some of our stock direct from our studio in Cornwall, (currently the album and any limited edition prints) in which case we wrap it up, and sometimes draw smily faces on the parcels - you know - like professionals.
For the book and playing cards we have distribution and fulfilment provided by the very lovely people at CBL Distribution. They will fulfil your order via us.
Allow at least 1-2 working days for you order to be processed and then shipping is on top of that. Both here in the studio and at CBL every effort is made to dispatch as quickly as possible, but we are all human beings, wrapping and packing with our hands. We aren't perfect machines.
Except in the case of pre-ordering (see below) orders placed by 12pm will usually be processed within the next two working days and dispatched according to the service you select, please note at higher peeks of demand (like book launches or Christmas) you will need to allow more time.
A book on pre-order will give an estimated delivery date in the product listing, please remember that this estimated due date can change owing to the realities of printing and book production.
You will be responsible for paying for your own shipping costs, & please note shipping costs are non-refundable. The money you pay for shipping is paid to our delivery service we do not add any extra costs to you for packing, that is included in the item price.
If you do not pick tracking we are not liable to refund or re-dispatch your order. We also - are only able to track parcels via the service you select at checkout.
If you provide an incorrect or incomplete address we are not liable to refund or dispatch your order.
We will treat on a case by case basis any issues you have.