***** LAST CHRISTMAS POSTING 15th DECEMBER at 12pm *****
For your best chance of delivery in time for Christmas in the UK - please place order before 12pm on the 15th December. Orders will still be processed after this date - but we cannot guarantee Delivery times. We are always subject to the slings and arrows of outrageous postage miss-fortune but we will do our best!
We are a small artist press and generally please allow at least 5 working days for orders to be dispatched. Please be patient with the delivery especially if you are in an international destination.
If you do not select a tracked option at the check out stage we cannot trace your order.
If you select International Standard delivery Royal Mail aims to deliver your parcel in 3-5 working days. They will not consider it lost until a further 20 working days have passed. So generally we will not process a refund or resend until after this time frame - but do always get in touch we will help if we can.
If you select International Standard delivery Royal Mail aims to deliver your parcel in 6-7 working days, But they will not consider it lost until a further 25 working days have passed. So generally we will not process a refund or resend until after this time frame - but do always get in touch we will help if we can.
We have a distribution contract with CBL who will do the lions share of the books and playing card distribution. Orders for other stock (The LP and when we have limited edition prints available) will still be processed from our studio. In both locations we are human beings going as fast as we can.
What might happen is you get your order in two separate parcels - It seems illogical - but that is how we have evolved our system.
If there are delays in response times - Please be patient - we really are going as fast as possible, while we do check our Instagram messages we are horribly lo-fi here and email is probably safer. The inbox isn't manned 24 hours a day.
We are currently operating a limited Customer Service which is manned on Thursday and Fridays.
You have an option for your postage at the checkout stage. We know that we all have different needs for speed or economy. Let us know if the option you want isn't available, we've cut back what we offer - but if it's for a birthday, special occasion or other comic fiction emergency we will go to more or less any human length to get it to you.
We are now well stocked & do not envisage any severe shortages for the foreseeable.
OUR WEBSITE / SHOPS
Our on line service is busy and running smooth(ish)ly.
When processed from the studio the customer service team is one and the same as the dispatch team so there is a balancing act. Time is switched between the two processes, we make posting a priority while we are running with a back log.
Our bespoke service is currently not available.
Our Ponsanooth shop is closed to the public.